Universal goes above and beyond to make sure everyone has an enjoyable experience. Here’s what we love:
For Visual Disabilities: Braille and large-print guides are available at Guest Services.
For Hearing Disabilities: Assistive listening devices, captions, and even ASL interpreters (with at least 14 days' notice) are provided.
For Mobility Devices: Almost all attractions and queues are wheelchair accessible, no special registration needed.
Yes. Some rides at Universal Orlando Resort offer spacious seats for a more comfortable experience. Guests with larger body types are invited to use the test seat at the entrance or speak to a Team Member for help.
While Universal doesn’t have a strict policy, we suggest that kids under 14 stick with an older companion for a safer and more fun experience! At CityWalk, anyone under 18 without a park pass needs to leave by 8 PM unless they’re attending a special event.
Yes, and they’re a must-have for long days at the parks. Plus, everything is sanitized after every use, so you’ll have a clean and reliable rental ready for you.
Child Swap is a total lifesaver for families! If someone in your group can’t or doesn’t want to ride, one adult can wait in a family room while the rest of the group enjoys the attraction.
Afterward, you swap—no need to wait in line again. It’s smooth, efficient, and makes sure everyone gets to have fun.
Lockers are available throughout the parks and are super handy for storing your stuff. They’re first-come, first-served and provide unlimited access all day! Trust us—having a safe spot for your souvenirs and extras is a game-changer.
Universal Orlando Resort offers free, single-time use lockers for small loose items at select attractions. These standard-sized lockers measure 14” x 5.5” x 16.9” and are perfect for storing items like phones, wallets, or small bags while you enjoy the ride. For larger items, there are rented lockers available, measuring 12” x 13” x 16.9”, which are available for an additional fee.
Yes, you can bring a backpack, but all bags and personal items are subject to X-ray or additional inspection before entering CityWalk or the parks. Lockers are available inside the parks for storage if needed.
Yes, and it’s a lifesaver for staying connected! Just connect to the "UNIVERSAL" network when you’re at the parks or CityWalk. It’s fast, free, and perfect for sharing your adventure on social media in real time!
Absolutely! Universal Orlando Resort offers an official mobile app which is available for download on the Apple store and Google Play.
It offers a plethora of convenient features, such as:
Universal Pay - The app makes it easy and convenient to complete contactless payments throughout the park.
Interactive Park Maps - Keep track of everything happening at Universal Orlando with real-time updates on ride wait times, show schedules, exclusive deals, dining hours, restroom locations, and more.
Mobile Food & Drink Orders - Skip the lines by ordering your meals ahead of time at participating eateries.
Download the Universal Orlando App to view current wait times, show schedules, and interactive maps. It’s a convenient way to navigate the parks and stay updated on attractions throughout your visit.
Pack essentials for comfort and convenience, including comfortable shoes, a small backpack, refillable water bottle, sunscreen, hats, and sunglasses. Don’t forget park tickets, a portable charger, poncho/rain gear, and snacks. For families, bring baby food, diapers, wipes, and a change of clothes for water rides. Handy extras like band-aids, hand sanitizer, cooling towels, and motion sickness meds can make your day much smoother.
Guests must wear proper attire at all times inside the parks. This includes shirts, shoes, and appropriate clothing suitable for a family-friendly environment. Clothing or accessories with offensive language or imagery are not allowed. Guests may not wear costumes or outfits that resemble emergency personnel or could create confusion about employment by Universal. Dress comfortably for Florida’s weather - light, breathable fabrics and comfortable shoes are highly recommended.
You can bring bottled water with you to Universal Orlando, with a limit of 2 liters per guest. It’s a great way to stay hydrated and save on in-park drink costs.
Lost something? To report it, please complete the Lost Item form found on Universal Orlando Resort's official website.
Boomerang, a trusted partner, manages all Lost and Found inquiries.
You will receive status updates on your reported item, letting you know if it’s been found, is still being searched for, needs further details, or could not be located. For more help, call (407) 224-4233.
Taking place at Universal Orlando Resort on January 23 and 24, 2026, Rock the Universe will once again showcase a high-energy concert experience. Attendees can expect performances from Forrest Frank, Phil Wickham, Switchfoot, and Lecrae, with more artists joining the lineup.
Absolutely! Universal Orlando has fantastic hotel options, including the newly opened Universal Terra Luna Resort, Universal Stella Nova Resort, and the Universal Helios Grand Hotel.
(Note: Hotel accommodation is separately charged and is not included in your Universal Orlando Resort discount tickets)
Looking for a Universal Orlando Resort hotel near the parks? The nearest options are Hard Rock Hotel, Loews Royal Pacific Resort, and Loews Portofino Bay Hotel. Guests can enjoy spectacular themed hotels with awesome hotel rooms, ensuring comfort, convenience, and quick access to all the rides, shows, and attractions.
Only service animals are allowed inside the park. Universal Orlando Resort does not have kennel services, but these hotels have pet-friendly amenities for additional fees:
Loews Sapphire Falls Resort
Loews Royal Pacific Resort
Hard Rock Hotel
Loews Portofino Bay Hotel
Craving something delicious? Conveniently order from Red Oven Pizza Bakery™, Voodoo Doughnut, Cinnabon®, and more with Mobile Food & Drink Ordering!
Just download the official Universal Orlando Resort App, go to “Order Food and Drinks,” pick your spot, browse the menu, and place your order hassle-free.
Universal Orlando Resort permits essential food items for medical use, nutritionally indicated supplements, and specialized dietary needs. Guests can bring a maximum of 2 liters of bottled water, baby food, and baby formula. Note that food items that require reheating and refrigeration are not allowed.
(Note: Park food offerings may have separate charges and are not included in your Universal Orlando Resort discount tickets)
Yes. Universal Orlando Resort restaurants cater to special dietary needs. Inform them ahead of time about food intolerances and diets like vegan and Kosher to ensure that the right options are available.
Religious accommodations, such as Halal and Kosher meals, are available with added charges. Meals are made to order and need at least 4–5 days' notice, along with a confirmed reservation for each guest. (Note: Additional fees for dining and special dietary requests are not included in your Universal Orlando Resort discount tickets from Great Work Perks)
Absolutely. Universal Orlando is built for multi-day fun, with four action-packed parks! Between thrilling rides, top-tier entertainment, great food, and unforgettable experiences for all ages — one day just isn’t enough.
Turn your getaway into something epic! Get your Universal Orlando Resort discount tickets with Great Work Perks!
A 2-to-3-day visit is perfect for most travelers. You’ll have time to enjoy top rides at Islands of Adventure, explore all the fun in Universal Studios Florida, unwind at Volcano Bay, and soon — experience the brand-new Epic Universe theme park.
You can experience many highlights of Universal Orlando in one day, especially if you focus on your must-see rides and shows. However, for a more relaxed and complete experience, including both parks and full show offerings - spending two to three days is recommended.
For fewer crowds and better deals, plan your visit during off-peak months like September or January. Weekdays are generally less busy, offering a more relaxed park experience.
Universal Orlando is a worthwhile destination for guests of all ages. From the Wizarding World of Harry Potter™ to high-adrenaline coasters and cinematic shows, the resort delivers a memorable experience filled with variety and excitement.
The Universal Orlando Resort covers around 1,291 acres, making it one of the largest entertainment complexes in Florida. This area includes the original parks, Universal Studios Florida and Islands of Adventure, the Volcano Bay water park, multiple resort hotels, and Universal CityWalk. It also includes the land allocated for Epic Universe, the resort’s new fourth theme park.
Universal Studios Florida, the first theme park at Universal Orlando Resort, officially opened on June 7, 1990. Since then, the resort has expanded to include Islands of Adventure (1999), Volcano Bay (2017), and its newest park, Epic Universe, which opened in May 2025.
Universal Studios Hollywood is a movie studio and theme park in California, while Universal Orlando Resort in Florida is a full vacation destination with multiple theme parks, a water park, and spectacular themed hotels.
